Decorah UPS hub to shutter service counter next week

By Denise Lana,

Kaylyn Kucera, who has managed the customer counter for a year at Decorah’s UPS shipping hub, will hang up her bar code scanner at the end of the month and continue her employment in other areas of the facility. (Photo by Denise Lana)

The customer service counter at Decorah’s UPS hub — located at 613 Pearl St. — will be closing at the end of January, according to UPS officials.

As part of shipping company’s “Network of the Future” initiative established in 2024, UPS began closing facilities and reducing its labor force in efforts to save $3 billion by 2028, and the closure of its Decorah hub is said to be a small part of that initiative.

“UPS has been here in Decorah since the 1960s,” said Decorah UPS employee Tor Janson. “It’s not our operations that are closing — we are closing our customer counter, which is currently open for only two hours a day from 4-6 p.m.” 

Kaylyn Kucera, a UPS employee who has managed the Decorah counter for a year, said UPS is planning on closing all centers which are not currently full-service stores. Kucera also said the employees who staffed the counter will be able to continue working elsewhere in the Decorah facility.

The Decorah hub will continue other business as usual, according to Janson. Pickups and deliveries in the area will not be affected, and Ace Hardware — at 200 East Main St. — will take over for the shuttering shipping counter.

Full article available in the January 23 Decorah Leader.

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